Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Email us at support@thedeale.zohodesk.com with your order number and the reason for the return or exchange.
2. Print your prepaid shipping label that you will receive by email
3. Send all items back to us using the label provided

Additional Information:

• It can take 2-7 days to receive your refund, replacement product, or store credit
• Contact us for any questions at support@thedeale.zohodesk.com